Prof. Dr. Mohamad Rizan, M.M.
Faculty of Economics
Universitas Negeri Jakarta, Indonesia
Email: mohamadrizan72@unj.ac.id
Profil Prof. Dr. Mohamad Rizan, M.M.
| Education |
| Bachelor: Universitas Jambi, Indonesia |
| Master: Universitas Gadjah Mada, Indonesia |
| Doctor: Universitas Padjadjaran, Indonesia |
| ID Link |
| ID Scopus : Klik Disini |
| ID Scholar : Klik Disini |
| ID SINTA : 6031296 |
| Research Interest | ||
| Marketing Management Services Marketing Service Qu | ||
| Courses | ||
| Manajemen Merek; Manajemen Pemasaran/Pemasaran Jasa; Manajemen Stratejik; Seminar Manajemen Pemasaran. |
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| Publication |
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| Co-Author |
| First Author |
| Co – Author |
| D Atsnawiyah, M Rizan. (2022). The Influence of Cafe Atmosphere and Food Quality on Customer Satisfaction in Building Customer Loyalty of Masalalu Café Rawa Domba Jakarta. JURNAL DINAMIKA MANAJEMEN DAN BISNIS 5 (1), 113-138. |
| R Anggraeni, M Rizan, B Saidani. (2022). Pengaruh Perceived Value dan Promotion terhadap Revisit Intention dengan Kepuasan sebagai Intervening. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK 3 (1), 128-139. |
| N Irawan, M Rizan, U Suhud. (2022). The role of service quality and perceived value on word of mouth for e-commerce application users. The International Journal of Social Sciences World (TIJOSSW) 4 (1), 382-397. |
| First Author |
| Co – Author |
| FD Azzahra, M Rizan. (2021). Pengaruh Social Media Marketing dan Brand Awareness Terhadap Purchase Intention serta Dampaknya pada Purchase Decision: Studi pada Pengguna Layanan Online Food Delivery di Jakarta. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK 2 (3), 874-890. |
| TJ Purwanto, IKR Sudiardhita, M Rizan. (2021). THE EFFECT OF PENSION BENEFIT ON MILLENNIAL EMPLOYEES LOYALTY WITH PREFERENCE AND MOTIVATION AS MEDIATOR IN JAKARTA. Dinasti International Journal of Digital Business Management 2 (2), 385-400. |
| A Ramadian, M Rizan, U Suhud. (2021). Review of International Geographical Education Online 11 (7). Public Service Performance: A Quantified Empirical Study on The Indonesian Public Service. |
| SA Wibowo, M Rizan, I Febrilia. (2021). The Influence of Country-Of-Origin and Brand Image on Purchase Intention of Oppo Smartphone With Perceived Quality as Intervening Variables. Jurnal Dinamika Manajemen Dan Bisnis 4 (1), 32-60. |
| OC Octaviani, M Rizan. (2021). The Effect of E-Service Quality and Perceived Price Fairness on Customer Loyalty Which Customer Satisfaction as Intervening Study on Online Shopping Site in Indonesia. JURNAL DINAMIKA MANAJEMEN DAN BISNIS 4 (1), 143-171. |
| U Natalia, M Rizan. (2021). The influence of celebrity endorser toward emotional attachment and brand trust that impact to purchase intention. Jurnal Dinamika Manajemen dan Bisnis 4 (2), 1-20. |
| DA Ningrum, M Rizan. (2021). The Effect of Service Quality and Brand Image on Repurchase Intention With Brand Trust as Mediating Variable By The Generation Z of E-Wallet Consumers in Jakarta. Journal Research of Social, Science, Economics, and Management 1 (4), 340-361. |
| First Author |
| Rizan, M., Warokka, A., Wibowo, A., Febrilia, I. (2020). Leadership styles and customer loyalty: A lesson from emerging southeast asia’s airlines industry. Journal of Asian Finance, Economics and Business, 7(9), 477-488 |
| M RIZAN, I FEBRILIA, A WIBOWO, RDR PRATIWI. (2020). Antecedents of customer loyalty: study from the Indonesia’s largest e-commerce. The Journal of Asian Finance, Economics and Business 7 (10), 283-293. |
| M Rizan. (2020). SURVEI INDEKS KEPUASAN MASYARAKAT (IKM) PENGGUNA JASALAYANAN KESEHATAN BPJS DI RS HASAN SADIKIN BANDUNG. JRMSI-Jurnal Riset Manajemen Sains Indonesia 11 (2), 320-337. |
| Co – Author |
| Agung Kresnamurti Rivai, P., Rizan, M., Wibowo, A., Ibrohim, M.A. (2020). The effect of service quality and servicescape on behavioural intention intervening with customer satisfaction. International Journal of Innovation, Creativity and Change, 12(12), 244-261 |
| VN Yonatan, M Rizan, S Mukhtar. (2020). The Effect of Service Quality and Perception of Financing Margins on Financing Decisions and Its Impact on Customer Satisfaction. JURNAL DINAMIKA MANAJEMEN DAN BISNIS 3 (1), 78-93. |
| R Hermawan, M Rizan, AW Handaru. (2020). Customer Satisfaction In Mobile Payment System: Finding From Indonesia. JURNAL DINAMIKA MANAJEMEN DAN BISNIS 3 (2), 28-36. |
| AR Maulana, M Rizan, U Suhud. (2020). Faktor-Faktor yang Mempengaruhi Revisiting Intention pada Pengunjung Restoran Barbekyu. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK 1 (1), 43-56. |
| YP Sari, M Rizan, U Purwohedi. (2020). Analisis Penerapan Prinsip Good Corporate Governance (GCG), Budaya Perusahaan dan Kepemimpinan terhadap Kinerja Perusahaan Berbasis Balanced Scorecard: Studi pada Perusahaan Asuransi. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK 1 (1), 57-74. |
| NT Halonen, M Rizan, U Suhud. (2020). The Impact of Covid-19 on Customer Trust in The Life Insurance Industry. EasyChair Preprint no. 4039. |
| I Febrilia, R Rahmi, M Rizan. (2020). Maximizing the Use of e-Wallet (Ovo) for SMEs in Jakarta. Jurnal Pemberdayaan Masyarakat Madani (JPMM) 4 (2), 318-330. |
| U Suhud, M Rizan. (2020). Pengaruh Kualitas Layanan dan Nilai Pelanggan terhadap Kepuasan Nasabah serta Kepercayaan Merek pada Perusahaan Asuransi Jiwa. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK 1 (2), 296-307. |
| First Author |
| Rizan, Mohamad, Balfas, F., & Purwohedi, U. (2019). The Influence Of Strategic Orientation, Organizational Innovation Capabilities And Strategic Planning On The Performance Of Technology-Based Firms. Academy of Strategic Management Journal, 18(3). |
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| First Author |
| C0- Author |
| Andriansyah, N., Rizan, M., & Wiralaga, H. K. (2018). Pengaruh Faktor Ekonomi Makro, Strategi Perluasan Market Share Dan Karakteristik Bank Terhadap Profitabilitas PT. Bank Pembangunan Daerah Jawa Barat Dan Banten, TBK. Jurnal Dinamika Manajemen Dan Bisnis, 1(1), 65–86. |
| Mukhtar, S., Rizan, M., Annisa, R., Astuti, R. D., & Bado, B. (2018). Reformulation of Business Strategy PT. XYZ. Pendidikan Ekonomi Dan Bisnis, 6(2), 118–126. |
| Purwohedi, U., Rizan, M., Prabumenang, A. K. R., & Memon, M. (2018). Infrastructure Impact and Sustainability : The Case of Public Sanitation Facility in Indonesia. Journal of Economics and Sustainable Development, 9(18). |
| Christina, H., Suhud, U., & Rizan, M. (2018). Analisis penerimaan dan penggunaan teknologi ojek online dengan tam. Jurnal Pendidikan Ekonomi Dan Bisnis, 6(1), 34–44. |
| Oktora, J., Rizan, M., & Situngkir, S. (2018). Pengaruh Gaya Kepemimpinan Transaksional Dan Transformasional, Motivasi Serta Kompetensi Terhadap Kinerja Karyawan PT. Sanjayatama Lestari. Jurnal Dinamika Manajemen Dan Bisnis, 1(1), 41–64. |
| First Author |
| Rizan, Mohammad, Nauli, M. O., & Mukhtar, S. (2017). The influence of brand image, price, product quality and perceive risk on purchase decision transformer product PT. Schneider Indonesia. Jurnal Riset Manajemen Sains Indonesia, 8(1), 101–119. |
| Co- Author |
| Abdullah, A., & Rizan, M. (2017). Pengaruh Harga Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pada PT Alakasa Extrusindo. Manajerial, 9(2), 51–60. |
| Putri, E. R., Suhud, U., & Rizan, M. (2017). Niat Berbelanja Online Siswa Sekolah Menengah Pertama. Jurnal Pendidikan Ekonomi Dan Bisnis, 5(2), 138–147. |
| First Author |
| Rizan, Mohammad, Setyaningsih, R., & Saidani, B. (2016). The Influence of Service Quality and Price Toward Trust and Its Impact on Customer Loyalty of Low Cost Carrier Indonesia. Jurnal Riset Manajemen Sains Indonesia, 7(1), 176–196. |
| Co- Author |
| Oktora, J., Rizan, M., & Situngkir, S. (2016). Effect Of Transactional And Transformational Leadership Style, Motivation And Competence To Performance Of Employees PT. Sanjayatama Lestari. Jurnal Riset Manajemen Sains Indonesia, 7(2), 279–301. |
| Triyanto, A. H., Rizan, M., & Santoso, B. (2016). Gaya Kepemimpinan, Motivasi, Kompensasi Dan Kinerja Karyawan: Studi Pada PT. Sumber Inti Pangan Tangerang. Jurnal Pendidikan Ekonomi Dan Bisnis, 4(1), 19–32. |
| First Author |
| Rizan, Mohammad, Yulianti, D., & Rahmi, R. (2015). The Influence Of Price And Service Quality Of Brand Image And Its Impact On Customer Satisfaction Gojek (Students Study On A State University Of Jakarta). Jurnal Riset Manajemen Sains Indonesia, 6(2), 639–658. |
| Rizan, Mohammad, Bakar, K. A., & Saidani, B. (2015). The Relationship Between Customer Satisfaction and Security Toward Trust and Its Impact On Repurchase Intention (Survey On Customer Of Elevenia Online Website). Jurnal Riset Manajemen Sains Indonesia, 6(2), 599–617. |
| Rizan, Mohammad, Fadillah, E., & RP, A. K. (2015). Influence Of Service Quality And Fare Toward Customer Satisfaction And Its Impact On Customer Loyalty Of Express Taxi In Jakarta. Jurnal Riset Manajemen Sains Indonesia, 6(2), 618–638. |
| Rizan, Mohamad, Handayani, K. L., & RP, A. K. (2015). Pengaruh Citra Merek Dan Kualitas Produk Terhadap Keputusan Pembelian (Studi Banding Konsumen Indomie Dan Mie Sedaap). Jurnal Riset Manajemen Sains Indonesia, 6(1). |
| Co – Author |
| Prabawa, L. A., & Rizan, M. (2015). Perkembangan Teknologi Informasi Dan Komunikasi, Inovasi, Kepemimpinan Dan Kinerja Perusahaan: Studi Transformasi PT. Pos Indonesia. Jurnal Pendidikan Ekonomi Dan Bisnis, 3(1), 81–100. |
| Affandi, L. A., & Rizan, M. (2015). Kepemimpinan Transformasional, Transaksional, Motivasi Kerja, Dan Kinerja Personel Satuan Provost Detasemen Markas Mabes Angkatan Laut. Jurnal Pendidikan Ekonomi Dan Bisnis, 3(2), 44–62. |
| Vania, D., & Rizan, M. (2015). Disiplin Kerja, Kompensasi, Kepemimpinan Dan Kinerja Karyawan: Studi Pada Pt Modernland Realty TBK. Jurnal Pendidikan Ekonomi Dan Bisnis, 3(2), 181–190. |
| First Author |
| Rizan, Mohamad, Warokka, A., & Listyawati, D. (2014). Relationship marketing and customer loyalty: do customer satisfaction and customer trust really serve as intervening variables? Journal of Marketing Research & Case Studies, 1. |
| Rizan, Mohammad, Fitri, W. N., & RP, A. K. (2014). Pengaruh Pengetahuan Merek, Persepsi Kualitas Dan Inovasi Konsumen Terhadap Sikap Pada Perluasan Merek Dettol Dan Lifebuoy Di Tip Top Rawamangun. Jurnal Riset Manajemen Sains Indonesia, 5(2), 280–303. |
| Rizan, Mohammad, Prasetya, R., & RP, A. K. (2014). Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Survei Terhadap Pengguna Laptop Merek Toshiba Dan Pengguna Laptop Merek Acer). Jurnal Riset Manajemen Sains Indonesia, 5(1), 1–20. |
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| First Author |
| Rizan, Mohammad, & Anjarestu, Y. (2013). Pengaruh kualitas produk dan personal selling Terhadap kepuasan pelanggan pada majalah Info bekasi (studi kasus PT. SIBK). Jurnal Riset Manajemen Sains Indonesia, 4(1). |
| Co- Author |
| Saidani, B., Rachman, M. A., & Rizan, M. (2013). Pengaruh kualitas produk dan desain produk terhadap keputusan pembelian sepatu olahraga futsal adidas di wilayah Jakarta Timur. Jurnal Riset Manajemen Sains Indonesia, 4(2), 201–217. |
| First Author |
| Rizan, Mohammad, Saidani, B., & Sari, Y. (2012). Pengaruh Brand Image Dan Brand Trust Terhadap Brand Loyalty Teh Botol Sosro Survei Konsumen Teh Botol Sosro Di Food Court Itc Cempaka Mas, Jakarta Timur. Jurnal Riset Manajemen Sains Indonesia, 3(1), 1–17. |
| Co- Author |
| Marasabessy, F. D., Suhud, U., & Rizan, M. (2012). Among Subscribers of Two Biggest Telecommunication Providers in Indonesia: What Factors are Involved in Customer Retention? European Journal of Business and Management, 6. |
| First Author |
| Rizan, Mohamad. (2011). Pengaruh Citra dan Kepercayaan Merek terhadap Loyalitas Merek: Survei Pelanggan LUX cair di Carrefour MT. Haryono. Jurnal Ilmiah Econosains, 9(1), 10–20. |
| Rizan, Mohamad, & Andika, F. (2011). Pengaruh Kualitas Produk Dan Kualitas Pelayanan terhadap Kepuasan Pelanggan (Survei Pelanggan Suzuki, Dealer Fatmawati, Jakarta Selatan). Jurnal Riset Manajemen Sains Indonesia, 2(2), 130–150. |
| Co – Author |
| Prabawa, L. A., & Rizan, M. (2015). Perkembangan Teknologi Informasi Dan Komunikasi, Inovasi, Kepemimpinan Dan Kinerja Perusahaan: Studi Transformasi PT. Pos Indonesia. Jurnal Pendidikan Ekonomi Dan Bisnis, 3(1), 81–100. |
| First Author |
| Rizan, Mohamad. (2010). Analysis of service quality and customer satisfaction, and its influence on customer loyalty. Iberia, 60(3), 15. |
| Co – Author |
| First Author |
| Rizan, Mohammad, & Arrasyid, H. (2008). Analisis Asosiasi Merek, Nilai Produk, dan Kualitas Pelayanan, Serta Pengaruhnya Terhadap Kepuasan Dan Loyalitas Konsumen Sepeda Motor di Bekasi. Jurnal Fakultas Hukum UII, 12(2). |
| Rizan, O., Fitri, W. N., & RP, A. K. (n.d.). Pengaruh Pengetahuan Merek, Persepsi Kualitas Dan Inovasi Konsumen Terhadap Sikap Pada Perluasan Merek Dettol Dan Lifebuoy Di Tip Top Rawamangun. Jurnal Riset Manajemen Sains Indonesia, 5(2), 280–303. |
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